Sai Gopinadh Devineni

• Managed 50–70+ seller cases/day across email, chat, and phone; maintained 95%+ quality score.
• Resolved listings, payments, orders, and policy compliance with 85%+ first-contact resolution.
• Improved seller compliance by 10–15% through guidance and best-practice education.
• Identified recurring pain points; implemented improvements reducing handling time by ~20%.
• Owned escalations end-to-end, ensuring accurate documentation and follow-through.

• Supported secure cloud deployments using Terraform and Python.
• Integrated CI/CD security pipelines to strengthen delivery workflows.
• Enhanced endpoint security for 20,000+ assets through monitoring and hardening.

• Cleaned and analyzed datasets using SQL and Power BI.
• Built dashboards and reports to deliver business insights and tracking.

Upload support tickets (CSV) to view KPIs (ticket volume, avg resolution time, SLA breach %) with date/issue/priority filters and interactive charts.

Analyzed e-commerce sales data to calculate total revenue, profit, and profit margin, and visualized monthly trends and category-wise profitability.

Live web app to browse workers by skill, calculate hourly cost, and confirm bookings. Includes saved bookings using localStorage (demo).

Track income and expenses with categories, real-time balance calculation, and persistent storage using localStorage. Includes filter by type/category and search by description.

Add, complete, and delete tasks with local storage persistence.

Checks if a number is positive/negative and even/odd — clean UI and instant results.

Built strong SQL fundamentals for analytics: translating business questions into SQL, producing insight-ready datasets, and writing clean, efficient queries for reporting and decision-making.

Strengthened business Excel skills for reporting: formulas/functions, clean formatting, charts, and structured summaries that support stakeholder updates and KPI tracking.

Learned core BA practices: requirement elicitation, stakeholder communication, documenting needs clearly, and supporting delivery across Agile and Waterfall workflows.

Covered the end-to-end analytics workflow: cleaning/organizing data, analyzing with spreadsheets/SQL, and communicating insights clearly through dashboards and storytelling.

Built BI reporting skills: preparing data for analysis, creating interactive dashboards, and presenting KPIs in a clear, stakeholder-friendly format.

Learned Agile fundamentals and how teams track delivery: backlogs, workflows, prioritization, and sprint/board concepts used in Jira-style project environments.

Learned professional version control workflows: managing repositories, tracking changes with commits, and organizing projects on GitHub for clean delivery and collaboration.

Strengthened JavaScript foundations to build portfolio projects: working with the DOM, user input handling, core logic, and creating interactive web apps.